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Frequently Asked Questions
Explore answers to our most frequently asked questions.
Refrigerator
Why is my refrigerator making noise?
See our recommendations to help you identify what the different refrigerator sounds mean.
- Buzzing or humming: If you notice noises louder than usual, check for smaller issues first like a warning light. Hearing a combination or buzzing and knocking? It could be an issue with your refrigerator's compressor.
- Squeaking or rattling: Check the circulation fan, since it can be affected by built-up debris, corrosion, or wear and tears over time. It is accessible behind an interior panel in the back of your fridge. Clean your fan or call a professional service.
- Clicking: Hearing often loud clicks, it's a sign of trouble. If it sounds like it's coming from the interior, the issue could be small, like an improperly installed icemaker. However, call an expert to review your refrigerator for more complicated causes, like a malfunctioning condenser coil or starter relay.
- Rapid tapping: Often this points to a temperature issue, usually ice build-up near your fridge's fan.
If you need more assistance beyond home troubleshooting, reach out to the experts at e-storeservice@geappliances.com.
Refrigerator
What is the average humidity level in a refrigerator?
If you want a consistent humidity level for the freshest foods, here's what our experts say are the top factors to consider. What is in your fridge:
What you store (and how much you store at a time) will affect fridge humidity. Warm leftovers from dinner will cause humidity levels to creep up. If the fridge is overfilled, vent fans will struggle to maintain a consistent temperature.
Avoid leaving fridge doors open longer than necessary.
Crisper drawers-your most effective humidity tool. The ambient humidity of your refrigerator will trend lower, so crisper drawers are ideal for foods that stay freshest at higher humidity levels.
What causes humidity in a refrigerator?
- Damaged thermostat: It can throw off the whole system. In the worst cases, your refrigerator will fluctuate from warm to freezing, causing condensation and irregular humidity levels.
- Obstructed vents: Debris-covered, damaged, or iced-over, a blocked vent can prevent your refrigerator from cooling properly and allow humidity problems to take over.
- Flimsy door seal: If a door seal is improperly fitted, air can enter and alter the interior temperature, causing unwanted humidity.
Fridge still too humid? If you have more persistent humidity issues, call or email us.
Refrigerator
How do I tell if a refrigerator door seal is bad?
Help your refrigerator stay cool. Take out the guesswork with guidance straight from our appliance experts. How to tell if a refrigerator door seal is worn out:
- Fridge is overworking: A fridge with an airtight seal shouldn't run constantly because the cool air should stay trapped inside. So, if your fridge is constantly running, cold air may be seeping out because of a faulty seal.
- Warm interior: When you open the door to a warm fridge, a worn door seal may be the problem.
- Condensation: That condensation could be caused by heat coming into your fridge because your fridge door isn't sealed properly.
Testing for a faulty door seal: Look closely at the gasket for any imperfections, debris, or build-up that could be preventing a good seal.
Tip: The crisp dollar bill: Close the door of the fridge with half the dollar shut inside the cabin. Then carefully pull the dollar from the fridge. A seal in good shape will give you some resistance. Faulty seals will have less tension.
How do you fix a refrigerator door seal? If dirt or debris is preventing your fridge door from sealing properly, you must give it a thorough (but gentle) clean. Use warm soapy water and a soft dishcloth. Take care to gently open the folds of the gasket to remove any crumbs. If the gasket is cracked, split, or warped, you will likely need to replace it.
Tip: Heat the new gasket slightly with a hair dryer or a heat gun on a low setting to make it more flexible.
Refrigerator
Why does my fridge keep clicking on and off?
Occasional clicking coming from your refrigerator is normal background in your home. But in some cases, that clicking is the clue you need to diagnose a refrigerator problem
Option 1: Review the starter relay.
Is the refrigerator fan running, but the fridge still seems warm? The compressor's job is to maintain a consistent coolness based on internal thermostat readings and the fan distributes the cooled air. So, when fans are active, this likely means your refrigerator's starter relay is not able to trigger the compressor into action.
For some refrigerator models, you can easily access and check the starter relay. We can guide you step by step through the process:
- Locate the refrigerator's power supply. Unplug the refrigerator.
- Find and access your fridge's rear panel by pushing it away from the wall.
- Look for a medium black cylinder. This is the compressor. Then locate the starter relay, attached to the side of the compressor.
- Remove the starter relay from the compressor.
- Carefully shake to starter relay. If you hear rattling noise, the relay is likely damaged and in need of replacement.
Option 2: Review the condenser fan.
Check if the condenser fans are active and there are no obstructions to restrict the flow of cool air. If they're not working correctly, it can cause the compressor to overwork to regulate temperature and eventually overheat.
If you want faster service, the experts at the Service Department of GE Appliances Puerto Rico can assist. Call or email us for a service appointment.
Oven and Range
Why won't my oven door close?
Oven doors that don't properly close can leak heat, waste energy, and obstruct your path around the kitchen. Follow our exclusive advice from appliance professionals to pinpoint the four common culprits of a faulty oven door.
1. The door gasket
A properly performing door gasket creates an airtight seal for your oven; its heat-resistant cloth is made to withstand high temperatures. Over time, it can collect crumbs, debris, and grease, but a thorough cleaning can help your oven door close properly. If the gasket itself is warped, cracked, or otherwise damaged you will need to replace the part.
2. The door springs
It helps the oven smoothly open and close, but as your oven is in use, these springs can shift out of alignment. You can access the oven door's springs by sliding the oven's bottom drawer out of out the way and then checking underneath for any breaks or wear.
3. The hinge
When the hinge is loose, we recommend completely unfastening the door from the hinges, cleaning the attachment points, greasing the moving parts, and reinstalling the door. For more severe damage, we recommend a replacement.
4. The latch
The latch is what clips your oven door in place when it is closed. The latch could also be malfunctioning because of a user input, such as initiating a self-clean cycle that automatically locks the door. Cancel this by hitting Clear/Off after 60 seconds. If none of these solutions work, we recommend replacing the part.
Find expert help for oven door repair. Leaking heat, high energy costs, and general safety are reasons enough to fix a loose oven door. But installing a door properly can get complicated and may be best left to appliance care experts.
Oven and Range
Why won't my oven turn off?
Oven won't stop heating? An overheating oven can be a real danger in your kitchen, but we'll help you respond rapidly. Read our diagnostic guide to understand why your oven is overheating and how our professionals can resolve the problem.
1. Bake or broil element
This is usually visibly apparent, with holes, cracks, and blistering. These type of damages can also cause issues with voltage being improperly directed from the control board. In this case, we recommend bringing in a skilled technician for repair.
2. Oven control board
It can cause your oven to heat inconsistently because of relay shortages and power sources continuously sending voltage.
3. Dials, knobs, and switches
Sometimes there may be a physical issue with your oven controls-dials, knobs, and switches-that could be forcing a constant surge of power. Call an expert to inspect your oven's controls, so they can diagnose whether you need simple maintenance or to replace any parts.
4. Temperature control thermostat
Too much heat can damage your oven's thermostat, melting its electrical contacts and can lead to reading the wrong temperature. At this point the thermostat cannot be repaired, so we recommend a replacement.
Oven off but still heating? We can help. Schedule an appointment for appliance care today by email or calling us.
Oven and Range
Why is my oven not heating?
1. It's time for an oven recalibration
Some ovens can be easily calibrated on your own; just refer to your owner's manual for guidance. A clear sign it needs to be recalibrated is the oven rarely stays at the correct temperature, which can be checked using an oven thermometer. Common ways to recalibrate your oven include adjusting the screws underneath the control knobs for manual ranges. For electrical controls, try pressing the BAKE and BROIL buttons at the same time for two seconds until the display shows SF. Pressing BAKE again, then the + or - key, allows the oven to be adjusted by up to 35° F each way. Press START to save the adjustment.
2. The ignitor is faulty
In gas ovens, the ignitor will click a couple times to ignite the gas when you turn the oven on. Ignition failure can sometimes be resolved with a thorough cleaning. Otherwise, we recommend scheduling an appointment with a professional to replace the ignitor and inspect the oven for any other issues.
3. Defective heating element(s)
When your two oven elements are in operation, they should appear solidly red, the broiling element at the top and the baking element at the bottom. If you notice either of these elements fail to heat or change color, you may need a replacement. If the problem persists after you install a new heating element, you may need a professional to look into a bigger electrical issue.
4. Damaged thermostat
You can double check if your thermometer is reading correctly by using another oven thermometer as verification. If you find you have a problem, replacement may be your best option.
Can I fix it myself? Our Service Team can help get your kitchen back to its best with the replacement oven parts you need. Want professional help? Call or email us to schedule an appointment.
Oven and Range
Why does my oven light keep blowing out?
Follow this exclusive guide or get one-on-one virtual assistance from the experts at Bodewell.
1. Loose connections
If a bulbs isn't properly fitted into its housing, the electrical current could jump or "arc" to reconnect with its source. Constant arcing can cause the light bulb to blow because of the high heat. We recommend having a licensed technician come in to replace a faulty light fitting.
2. Is the correct lightbulb installed
Your specific oven make or model can only take certain series of light bulb, which should be designated in your appliance's owner's manual.
3. Wider electrical issues
If you've tried all other solutions, you may ultimately have larger electrical issues. Common culprits include your appliance's motherboard, wiring, or electrical supply. If that is the case, we recommend scheduling a diagnostic appointment as soon as possible.
Can I remedy this myself? Haven’t replaced an oven light before? You can fix your oven light on your time at home or speed up the process with technicians from our Service Team. Give us a call or email to schedule an appointment.
Dishwasher
Why is my dishwasher leaking?
Looking for preventative guidance for your dishwasher? Here are the most common reasons why your dishwasher may be leaking.
- 1. Loose vent cap: Your dishwasher removes moisture by funneling steam out its vent during its heat dry cycle. The vent cap aids this process, but if it is loose, water will leak out. You can easily fix this kind of leak by hand tightening your dishwasher's vent cap.
- 2. Clogged air gap: If water is leaking from the air gap, it may be clogged with debris. To inspect and clean the air gap, turn the dishwasher off. Remove the chrome cover from the air gap and unscrew or unsnap the plastic cap below. Clean out any debris and replace the cap and cover.
- 3. Damaged door gasket: If you notice water collecting around the perimeter of the door, cleaning the gasket can solve the problem. More serious damage like warps and tears will require a new door gasket to be installed by a professional.
- 4. Loose hose clamp: Water pooling under the dishwasher is a sign your appliance's hose clamp could be loose.
- 5. Excess detergent: Overfilling your dishwasher with detergent can do more harm than good to your appliance. Always follow your machine's fill limits and only use detergents approved for your make and model of dishwasher.
Troubleshooting your dishwasher: A leaking dishwasher may only be a symptom of more appliance problems. Find out how to solve common dishwasher issues with our troubleshooting guide. And when it’s time for professional help, call to schedule an appointment with us. We’ll be happy to assist you!
Dishwasher
Why is my dishwasher clogged?
Diagnosing exactly what's causing the clog can take up hours of your time, but our guide will help you quickly identify common causes.
1. Air gap
The air gap can be cleaned out by first uninstalling and setting aside your machine's chrome cover, and then removing any blockage that has collected in this space.
2. Sink/garbage disposal
The connection of the drain hose of your dishwasher is interconnected to your kitchen's sink and/or garbage disposal system, which means a clog in your sink can also mean a clog for your dishwasher. Make sure to run the garbage disposal before running the dishwasher and note if anything is obstructing the drain system.
3. Drain filter
The drain filter can be easily cleaned with hot water and soap. Just gently scrub away any debris and then reinstall the filter to your dishwasher.
Help prevent clogs with regular maintenance
Dishwasher
Why is my dishwasher not drying?
How to ensure your dishes come out dry after every wash? Let's diagnose the reasons why your home dishwasher's dry cycle may be less than reliable with exclusive tips from our skilled Bodewell experts.
Keep dishes dry with these best practices
Choosing a cycle: Improve drying performance by selecting the "Heated Dry" feature on your dishwasher. Depending on the model of your appliance, you may have other high-heat options available, such as "Added Heat", "Wash Heat Boost", or "High Temperature Rinse". Selecting a "Heavy" cycle will add more heat than a "Normal" cycle, which may also improve drying performance.
Loading: Don't overpack your dishwasher. Make sure there is enough space between your dishes to allow air to circulate during the drying cycle.
Unloading: Once the dishwasher cycle is complete, open the door several inches and give excess steam a few minutes to escape before unloading. Unload the bottom rack first. Water from the top rack can splash onto the dishes below, making them wet.
Noticing significant drying issues? It may be worth checking these parts:
1. High limit thermostat: Your dishwasher has protections in place to prevent it from overheating during its heat dry cycle. If the thermometer is inaccurate, the dishwasher may not get hot enough to dry your dishes.
2. Rinse aid dispenser: A good way to help your dishes repel excess water is to use a rinse aid. Simply fill the dispenser when it gets low and securely seal in the product with a tight cap for the best results.
3. Vent: If this vent is blocked or malfunctioning, moisture will continue to collect on dishes inside the washer. Check if this can be simply cleaned, or if there's damage that might necessitate a repair or replacement.
4. Heating element: When this element isn't working as it should, you'll have more clean dishes that are dripping wet. The heating element is tricky to reach and repair, so it's normally a good idea to call in an appliance professional.
Dishwasher
Why won't my dishwasher drain completely?
Need help diagnosing a drainage problem? Let us serve you with exclusive expert insight into the most common reasons why your dishwasher won't drain.
- 1. Drain filter: If your dishwasher's drain filter is clogged with debris, it won't be able to drain properly. Regularly clean the filter to prevent blockages. The filter is typically easy to remove and can be washed in hot, soapy water using a scrub brush.
- 2. Dishwasher door: Check that no items are preventing the dishwasher door from fully shutting. Inspect the door hinges and door latch for misalignment or damage and then realign or replace the components as needed.
- 3. Sink: Any blockage in your sink can also impact your dishwasher. Make sure to run the garbage disposal before running the dishwasher to ensure nothing is obstructing the drain system.
- 4. Sump area: The sump area of your dishwasher is another area that benefits from routine maintenance and cleaning. Clean out any obstructing food or general debris that can clog up this part of your machine.
- 5. Cycle: It is important that when you run your dishwasher, you let it complete cleaning cycles uninterrupted. If for some reason you need to pause a cycle in progress, you can always restart, select cancel, or hit the drain button to clear out pooling water in your machine.
Dishwasher still won’t drain? Call on the experts. Contact us by email or call.
Dryer
Why does my dryer vent have water in it?
What to check when your dryer vent is collecting water. Let us guide you through the most common reasons why your dryer is collecting water.
1. Vent blockage
Cleaning your dryer vent regularly can help ensure there are fewer crevices for moisture to collect and migrate into your dryer.
2. Damaged vent cover
The physical condition of your dryer vent can factor into moisture collection problems for your appliance. Damage can prevent hot air from escaping and cause it to condense and funnel moisture right back into your machine. Plus, if there's damage to the exterior vent cover, it's easier for rain or snow to make its way into the ventilation track. Have an expert assess the condition of your dryer vent and whether you need replacement parts like new vent covers to better protect your dryer from moisture.
3. Cold weather
The ambient temperature around vent exterior outlets heavily impacts the likelihood of moisture build-up. You should be especially vigilant in monitoring moisture collection in cold climates. This is all because cold temperatures interacting with the hot air coming out of a dryer vent is the perfect formula for condensation. Insulate the entire length of the exhaust vent and make sure the exterior vent cover is working as intended (allowing hot air to escape, but not allowing cool air to enter).
DIY or let the experts handle it?
When a fix requires some extra handiwork, you have support at GE Appliances Puerto Rico and our Service Team. Email or call us to schedule an appointment for appliance care today, so you can get back to enjoying the comforts of home.
Dryer
Why does my dryer keep shutting off?
We have the guidance you need to uncover what could be causing your dryer to keep shutting off. Let us serve you with knowledge you can only get from our experts.
- 1. Door latch: If your dryer senses the door is not completely closed, it may suspend drying mid-cycle. Common door issues include excess motion jostling the door, a malfunctioning door switch not detecting the door is closed, or a faulty door latch. If the problem is not immediately apparent, ask for expert assistance to diagnose the exact problem.
- 2. Dryer motor: Excessive heat during a drying cycle is a possible sign that your dryer motor is failing. We recommend service as soon as possible if you suspect a dryer motor issue.
- 3. Blocked vent: Lint blockage can accumulate in your machine's vent tube or exterior damper, which causes heat to build and build. This is a serious fire hazard and should be remedy as soon as possible. Regularly cleaning out the vent tube will help your dryer perform at its best and keep your home safe.
- 4. Moisture sensor: Some dryers come equipped with a moisture sensor that can automatically detect when your load of laundry is dry. It's a very helpful built-in technology! However, if the moisture sensor has a calibration error it may signal your laundry is finished before it's actually dry. Scheduling a recalibration service with a skilled professional should correct this issue.
How do I prevent my dryer from stopping mid-cycle? Some dryer issues are as easy to resolve as cleaning out lint from a filter. Other dryer issues may require a bit more repair expertise. Need an extra hand? Call or email us to schedule an appointment for appliance care with a technician you can trust from GE Appliances Puerto Rico.
Dryer
Why won't my dryer start?
We give you our best guidance on whether your dryer requires maintenance, repair, or replacement service because of starting issues.
- 1. Drive motor: If you hear your dryer humming as usual, but the appliance is not in operation you may have a drive motor problem.
- 2. Start switch: The power supply is fine, the lights are on, and the door switch appears to be okay. But nothing happens when you press the start switch. The switch itself could be to blame. Test it with a multimeter (or get a specialist to do it). If there's no continuity, your dryer could be repaired with a simple replacement start switch.
- 3. Door switch: All appear operational, but the dryer still won't turn on. In this case you may simply need to replace your dryer switch. We recommend you take the time to request expert assistance to test your machine.
- 4. Control board: Requesting a professional appliance diagnostic is the most effective way to identify a control board issue and have the board replaced if necessary.
- 5. Thermal fuse: They are designed to blow when a dryer reaches unsafe temperatures. If this fuse is blown it likely means your dryer vents were blocked by debris and the machine overheated. Before replacing this fuse, make sure to completely clean any vent blockage for your safety.
Dryer still not starting? We can help. Want to get your laundry routine on track? Fix the appliance hassles in your home with help from expert technicians at Bodwell. Call or email us to schedule an appointment for appliance care.
Washer
Why won't my washing machine drain?
Get an assessment from the professionals-we'll help you diagnose drainage issues for your home washing machine, and we can help you resolve the problem with maintenance, repair, or replacements solutions.
- 1. Drain: Water not draining from your washing machine? Check the washer drain for any clogs that could be an obstruction. A good rule of thumb is to regularly check clothing pockets, so no unwanted items collect and potentially block up your washing machine's drain.
- 2. Drain hose: The hoses can tangle and obstruct the flow of drainage away from the machine. You can review your drain hose by hand, just remember to disconnect the washer from power and have a large bucket on hand to quickly catch any water.
- 3. Lid switch: You can test if your lid switch is malfunctioning by opening the washer lid, pressing down on the switch with your finger, and then listening for a click. If you don't hear anything, then the lid switch needs to be replaced.
- 4. Pump: Washing machine pumps can clog and make it difficult for your appliance to dream. You can clear blockages by detaching the pump from the back of the washer, pulling out and rinsing its screen, and then replacing the parts. Pumps that are damaged or cracked should be replaced with a new, quality part.
Get your washer back to its best. Still having trouble with drainage even after trying at-home solutions? Our expert technicians are prepared to diagnose any washer problem and are ready to repair. Call or email us.
Washer
How do I get water out of my washing machine?
The comfort of your home is our priority-follow our expert guidance to properly drain and maintain your washing machine.
1. Turn off the power
Remove the washing machine from its power source.
2. Remove laundry
The tub of your washer needs to be completely empty. Remove any clothing from the machine.
3. Empty the tub
Scoop water out of the washer's tub with a bucket. Once the majority of the water is drained, soak up the remaining moisture with towels.
4. Move washer away from the wall
Take your time to slowly and carefully give the washing machine clearance from the wall, without tugging or twisting hoses attached at the back.
5. Disconnect drain hose
Lay a towel on the ground a place a large bucket on top. Position these items underneath the washer's drain hose. Then disconnect and direct water from the hose into the bucket. Depending on the severity of the issue, you may need several buckets to keep up with the flow of water. After completing the drain, reattach the hose securely to the back of the washing machine, slide the machine back into place, and turn on its power supply.
6. Pinpoint the issue
Now that you’ve drained your washing machine, you’ll need to identify why it filled with water in the first place. If you’ve already tried troubleshooting why your washing machine won’t drain properly without any luck, our expert technicians are here to help. Call or email us to schedule an appointment today, so you can get back to enjoying the comforts of home.
Washer
Why is my washing machine leaking?
Follow our guide to identify why you have a washing machine leak. When you spot a washing machine leak, get immediate assistance from the experts at Bodewell. Start by following our guide to identifying common sources of washing machine leaks.
- 1. Top-load washing machine is leaking in front: It's most likely an issue of over-usage. This can be resolved with a few adjustments to how you do laundry in your machine. First, always use the correct detergent for your washer and follow the directions on the label. Second, do not fill your washer with more laundry than it can handle in a cycle. Refer to your appliance owner's manual for explicit instruction on the maximum laundry your machine can safely handle.
- 2. Front-load washing machine is leaking in front: In this case, the culprit is often the washer's door seal. Make sure the door seal (also called a door gasket) is clear of any debris or build-up and check the folds for any obstructions (like loose pens, hair clips, or other items). If you spot any damage, cracks, or warping to the door seal, it will need to be replaced.
- 3. Washing machine is leaking from the rear: This may be an issue of poor hose connection. First, hand tighten the hose at the back of the machine-loose hoses are prone to leaking. If there are any cracks or other exterior damage, the hose will need to be replaced.
- 4. Washing machine leaking oil on the floor: If you spot oil pooling on the floor around your washer, there's probably an issue with the appliance's transmission. Do not use the washer in this state and immediately schedule service with an expert technician.
- 5. Washing machine is overflowing: Water overflowing from a washing machine means there's a major problem with your water valve or pressure switch. Immediately remove the machine from its power supply and request expedited service from your trusted service professionals.
Can't stop the leak? Call or email on the professionals. You can trust our technicians at GE Appliances Puerto Rico for quality repair and services to get your home appliances back in harmony. Call or email us to schedule an appointment.
Washer
How do I remove mold from my washing machine?
Keeping your washer clean. You have the help of experts on hand whose priority is making home appliance care easier for you. Follow our advice on how to clean-up a mold in your washing machine.
Tips for preventing mold growth:
- Remove wet clothes as soon as the washing cycle is complete.
- Leave the washer door or lid ajar after each use to allow the tub to dry.
- Wipe down the washer seal after each load.
- Use only the minimum recommended amount of detergent to avoid residue buildup.
If mold has already taken hold in your washing machine, follow our tips on how to clean each part of your machine.
1. Washer tub: If you spot mold in the tub of your washing machine, it can be cleaned out with a thorough hot wash cycle. First, measure out two cups of white vinegar and pour it directly into the washer tub. Then set your washer to its hottest and longest cycle to deep clean to tub. After running the vinegar cycle, leave the washer's lid open to help it to better ventilate until the tub in completely dry.
2. Washer seal: Completely wipe down the seal, taking time to inspect and clean all folds where mold can hide. For spots that remain after a thorough wipe down you can use a vinegar solution and abrasive tooth brush to combat the debris. Allow the seal to ventilate and completely dry after cleaning.
3. Detergent dispenser: You can directly clean the dispenser in your machine by spraying it down with vinegar and thoroughly wiping down the compartment. If you can detach the dispenser from the machine, then simply soak it in a hot water and vinegar solution. As always allow the dispenser time to completely dry before using your washing machine for a cycle of laundry.
Look after your washer with regular maintenance. Read more of our washing machine maintenance tips to keep your washing machine running at its best.
Freezer
Why is my freezer making noise?
Diagnosing these noises can be as convenient as a quick video call to a Bodewell appliance expert, or you can review our guide below on common causes of noisy freezers.
A low humming or buzzing noise can be heard when the compressor is running.
A clicking sound can be heard when the defrost timer switches on and off.
Gurgling noises can occur when refrigerant flows through the tubes after a cooling cycle.
Popping or cracking sounds can arise when the inside walls of the freezer contract and expand as the temperature fluctuates.
- 1. Dirty condenser coils: Condenser coils can attract and collect lint, dust, and debris. Regularly clean your freezer's condenser coils. Locate the coils at the back or bottom of the appliance, and gently vacuum the part or use a soft brush to remove debris.
- 2. Appliance not level: Check the overall placement of your freezer. If it is not level, the appliance will consistently vibrate. To quickly resolve this issue, call in an expert who knows how to adjust the feet and permanently readjust the alignment of your home freezer.
- 3. Faulty condenser fan: If you hear a loud clicking noise from your freezer, and the interior is also warmer than it should be, this a sign the condenser fans could be failing. If it is an issue of debris blockage, a thorough cleaning can work wonders. Otherwise, you will need to replace the fan.
Stop the noise sooner. Get expert help. Get your home back in harmony and call or email us to schedule a service appointment.
Freezer
Why is my freezer wet on the outside?
Get exclusive information from the experts at Bodewell on how to resolve freezer condensation.
- 1. Improper clearance: Proper air circulation helps keep your freezer cool and makes sure parts like the condenser coil don't have to overexert themselves to cool the cabin. Make sure freezer vents have plenty of clearance so air can flow naturally and unobstructed.
- 2. Damaged door seal: Noticing condensation around the edges of your freezer door? This could be sign that cool air is escaping the freezer because the door seal (also called a door gasket) is damaged. Check the seal for any damage or warping. If you see damage, replace the door seal as soon as possible.
- 3. Humidity: The difference in temperature between your cold freezer and the outside warm air causes condensation to bead up on the nearest available surface, your freezer exterior. So if it's a particularly hot and humid day, you don't need to be concerned about moisture build-up on the outside of the freezer.
- 4. Energy-saving feature: If you notice moisture often on the outside of your freezer, double check if it has an energy saving feature. Why? In order to reduce the energy needed by the appliance, some freezers will turn off anti-sweat heaters. Thus, you'll see moisture more often on the door of freezers with an active energy-saving feature.
Freezer issues? We're here to help. Condensation persistently appearing on your freezer? It might be time to bring in the experts. Call or email us to schedule a service appointment.
Freezer
Why is my freezer not freezing?
If your freezer is struggling with temperature, there are some key freezer parts that are the likely culprits. Follow our appliance professional's advice on how to maintain and repair problem parts to get your home back at its best.
- 1. Door seal: The door seal is important because it keeps cool refrigerant in and blocks out unwanted heat. Regularly inspect the seal (also called a door gasket) for any damage or warping. If you see damage, it's time to replace the door seal so your freezer's cold air stays in and heat stays out.
- 2. Condenser coils: Thay can attract and collect lint, dust, and debris. Cleaning these coils once a month can prevent most issues. When condensers coils are coated in dirt and grime they can easily overheat. First, look them at the back or bottom of the appliance, and then gently vacuum the part or use a soft brush to remove debris. For your safety we recommend removing the freezer from its power source while cleaning this part.
- 3. Shelves: Your condenser fan will struggle to circulate refrigerant and keep the freezer cool. When storing food, organize your shelves so the condenser fans have plenty of clearance.
Freezer still not freezing properly? We can help. Checked all the parts and still having problems? You have support from our expert technicians at GE Appliances Puerto Rico. Call or email us to schedule service appointment for appliance care, so you can get back to enjoying the comforts of home as soon as possible.
Freezer
Why is my fridge freezer getting hot on the outside?
It's normal for your freezer exterior to be warm at times, but it shouldn't be consistently hot to the touch. if it is we recommend checking the following parts.
- 1. Condenser coils: Condenser coils can attract and collect lint, dust, and debris, and this can easily make them overheat. Locate the coils at the back or bottom of the appliance, and then gently vacuum the part or use a soft brush to remove debris. For your safety we recommend removing the freezer from its power source while cleaning this part.
- 2. Door seal: Check the seal (also called a door gasket) for any damage or warping. If you see damage, replace the door seal as soon as possible, because this means your condenser coils are overworking-and likely overheating-to compensate for unregulated temperature seeping into your freezer.
- 3. Condenser fan: If you hear a loud clicking noise from your freezer, and the interior is also warmer than it should be, this a sign the condenser fans could be failing. If it is an issue of debris blockage, you can resolve this with a thorough clean. Otherwise, you will need to replace the fan.
Help prevent overheating with regular maintenance. Get some extra guidance with freezer maintenance tips from the experts from our Service Department at GE Appliances Puerto Rico.