If you purchased your appliance from a retailer, please contact that retailer.
Return within 7 Days and Receive Full Product Refund
You may return an appliance for refund or replaced up to 7 days after the date the product is delivered to your home without paying any restocking or pickup fees. Be sure to inspect your appliances for damage within the first 7 days. Service charges, such as delivery and installation fees will not be refunded. Appliances may be returned for a full product credit up to 7 days after the date the product is delivered to your home. Service charges, such as delivery fees and installation fees, will not be refunded.
Return and Replacements within 30 Days
Returns or replacements requested after 7 days, but less than 30 days after the delivery date, will incur a 25% restocking fee, plus a pick-up fee. This amount will be deducted from the refund of the returned appliance.
All items being returned for a refund, must be in re-sellable condition. A refund will be issued after the product(s) have been picked up and deemed re-sellable.
No Returns or Replacements after 30 days
If the 30-day return period has passed, and your appliance is still under warranty, you may schedule a repair online (fees may apply). For more information on warranty service, email email@example.com or call 787-757-2400. Please have the order information and model number on hand to complete the service call or include this information in your email.
How to Return a Large Appliance
If your appliance falls within the return policy window, just grab your order number and email firstname.lastname@example.org
Our agents are available from Monday – Friday 8AM – 5PM.
You'll be given a return authorization (RA) number. You will need this return authorization number before the appliance can be picked up for return.
Once you've received a return authorization number, a GE Appliances authorized delivery agent will contact you to coordinate pickup of the product. You must be present at the time of product pickup/exchange to complete the return.
Please be sure to inspect your appliances carefully at the time of delivery - after seven days, they cannot be returned.