If you purchased your appliance from a retailer, please contact that retailer.

Return within 7 Days and Receive Full Product Refund

You may return an appliance for refund or replaced up to 7 days after the date the product is delivered to your home without paying any restocking or pickup fees. Be sure to inspect your appliances for damage within the first 7 days. Service charges, such as delivery and installation fees will not be refunded. Appliances may be returned for a full product credit up to 7 days after the date the product is delivered to your home. Service charges, such as delivery fees and installation fees, will not be refunded.

Return and Replacements within 30 Days

Returns or replacements requested after 7 days, but less than 30 days after the delivery date, will incur a 25% restocking fee, plus a pick-up fee. This amount will be deducted from the refund of the returned appliance.

All items being returned for a refund, must be in re-sellable condition. A refund will be issued after the product(s) have been picked up and deemed re-sellable.

No Returns or Replacements after 30 days

If the 30-day return period has passed, and your appliance is still under warranty, you may schedule a repair online (fees may apply). For more information on warranty service, email geaprservice@geappliances.com or call 787-757-2400. Please have the order information and model number on hand to complete the service call or include this information in your email.

How to Return a Large Appliance

If your appliance falls within the return policy window, just grab your order number and email e-storedelivery@geappliances.com

Our agents are available from Monday – Friday 8AM – 5PM.

You'll be given a return authorization (RA) number. You will need this return authorization number before the appliance can be picked up for return.

Once you've received a return authorization number, a GE Appliances authorized delivery agent will contact you to coordinate pickup of the product. You must be present at the time of product pickup/exchange to complete the return.

Please be sure to inspect your appliances carefully at the time of delivery - after seven days, they cannot be returned.

GE APPLIANCE PARTS & ACCESSORIES RETURN POLICY

To receive credit for returned parts and accessories, all items must be in sellable condition.

When returning parts purchased from GE Appliances, the shipping costs paid on the order are not refunded unless the reason for the return is determined to be our error.

  • 30 DAY RETURN POLICY

    Items may be returned within 30 days from the date they were shipped from our warehouse without a restocking fee.

  • 31–90 DAY RETURN POLICY

    Items may be returned within 31–90 days from the date they were shipped from our warehouse. A $15 restocking fee will be charged.

  • OVER 90 DAY RETURN POLICY

    Items that were shipped more than 90 days ago cannot be returned

SMALL APPLIANCES RETURN FOR REFUND OR EXCHANGE POLICY

You may return it within 60 days of delivery and receive a refund. If you purchased the small appliance from any other retailer you must contact the dealer.

  • You must send us a video and photos showing the defect of the small appliance via e-store@geappliances.com.

  • Unit will be shipped via Fedex or similar service with a Warranty Document, once the return or exchange is authorized.

  • After the authorized return or exchange you must dispose the product.

The shipping costs or freight charges on the order are not refunded, unless the reason for the return is determined to be our error

OVER 60 DAY RETURN POLICY: Contact us at e-store@geappliances.com for Items that were shipped more than 60 days ago.

NOTE: Countertop Microwaves and Compact Refrigerators are not considered small appliances. Please refer to our large appliance return policy

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